Privacy Policy
Your privacy matters to us. This policy explains what information we collect when you use our website or work with us, how we use it, and the choices you have.
Last updated: October 2026
We never sell your data
Your details are used only to reply to you and do the work you ask for.
No tracking cookies
No analytics or advertising trackers on this website.
Kept secure
Encrypted connections and access limited to the people who need it.
You're in control
Ask to see, correct or delete your information at any time.
Last updated: October 2026
Who We Are
The company responsible for your information.
LiveBits UK ("we", "us", "our") is a digital agency based in London, United Kingdom. We provide web design and development, digital marketing, design and content services.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the controller of the personal information we collect through this website and in the course of working with you.
Information We Collect
Only what you give us, plus the basics any website needs.
Enquiry, contact and quote forms
When you contact us, request a quote or book a consultation, we collect the details you enter: usually your name, email address, phone number, company, the service you are interested in and your message.
Free website audit
If you request an audit, we collect the website address you want reviewed and the email address we should send the results to.
Newsletter
If you subscribe to our newsletter, we collect your email address.
Blog comments
If you comment on an article, we collect the name, email address and comment you submit. Your name and comment may be shown publicly; your email address is never published.
Technical information
Like most websites, our hosting provider may record standard server logs, such as your IP address, browser type and the pages requested, to keep the site secure and working.
How We Use Your Information
To answer you, do the work and keep you informed if you ask us to.
- To reply to your enquiry and prepare quotes, proposals and audits.
- To deliver and manage the services you engage us for, including invoicing and support.
- To send our newsletter, only if you have subscribed. Every email includes a way to unsubscribe.
- To publish blog comments you choose to submit.
- To keep our website secure and improve how it works.
- To meet our legal, accounting and regulatory obligations.
We never sell your personal information, and we do not use it for automated decision-making.
Our Legal Basis
The lawful reasons we rely on under UK GDPR.
Consent
For our newsletter. You can withdraw your consent at any time by unsubscribing.
Contract
When we need your information to prepare a quote or deliver services you have asked for.
Legitimate interests
To respond to enquiries, run our business and keep our website secure, in ways you would reasonably expect.
Legal obligation
Where the law requires us to keep or share information, for example financial records.
International Transfers
Some of our service providers may store or process information outside the United Kingdom. Where that happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.
How Long We Keep It
No longer than we need to.
- Enquiries and quotes: for as long as needed to respond and follow up, then deleted if we do not go on to work together.
- Client records: for the length of our relationship and afterwards as required by law; UK financial records are generally kept for six years.
- Newsletter subscriptions: until you unsubscribe.
- Blog comments: while the article is published, or until you ask us to remove your comment.
Keeping It Secure
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS) and access limited to the people who need it. No system is completely secure, but we take care to protect what you share with us.
Your Rights
You are in control of your information.
- Access the personal information we hold about you.
- Ask us to correct anything that is inaccurate or incomplete.
- Ask us to delete your information.
- Object to, or ask us to restrict, how we use it.
- Ask for a copy of your information in a portable format.
- Withdraw consent at any time, for example by unsubscribing from our newsletter.
To make a request, contact us using the details below. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Children
Our website and services are aimed at businesses and are not intended for children. We do not knowingly collect personal information from anyone under 16.
Other Websites
Our website links to other sites, such as review platforms (Clutch, Trustpilot, DesignRush) and social networks. We are not responsible for how those sites handle your information, so please read their privacy policies.
Changes to This Policy
We may update this policy from time to time, for example if we add new services or tools. The version on this page is always the current one, and the date at the top shows when it last changed.
Contact Us
Questions or requests about your information.
If you have any questions about this policy or want to exercise your rights, get in touch: